Parts & Service
Hycomp’s focus on quality customer service has been the hallmark of our reputation since 1969. Our customers return to us again and again because we confidently deliver a higher level of service than anyone in the industry.
Our factory support commitment begins from the moment you purchase a Hycomp compressor and is included at no additional cost. Our service team and technicians are available 24 hours a day and 7 days a week as a standard service. We strive to be proactive and supply you with digital copies of your Project Manual when your compressor ships to ensure you have the available tools for proper installation knowledge as well as schedule preventative maintenance. Our staff are friendly, knowledgeable and are dedicated to helping our customers and end users have a healthy Hycomp compressor. We track our compressors through our CTR (Compressor Tracking Record) so that we have available history, preventative maintenance, hours and other useful information to help us help you and ensure your unit is up and running. We know that downtime is never ideal and your success is our success.
Made In The USA & Fully Stocked
Every compressor we build is manufactured at our plant in Utah. Because unplanned events occur, we stock a complete line of spare and replacement parts for all of our compressors. Rest assured that when you need a part it can be there the very next day.
We understand that downtime can be expensive. If there is a possibility that troubleshooting and repair can be managed over the phone, we always want to make that happen. Our Service Technicians will work with you to answer all your questions and concerns.
Compressor Tracking Database
As part of our goal to provide the best service in the industry, we also keep a complete history on every compressor we manufacture. Every time a distributor or end-user contacts us about a specific compressor we create notes from those communications and record them in our Compressor Tracking Database. This information is confidential and retained for the life of the compressor.
A compressor tracking database is a rare service in the compressor industry. Tracking the history of each compressor allows us to provide better service and technical advice when you need us the most and before a significant problem presents itself. For example: if a compressor has been experiencing small problems periodically, it may be a symptom of a larger issue that the customer may not realize. We simply want to show our customers our appreciation for choosing Hycomp by offering a higher level of support and service.
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Click on the following articles to learn more about Hycomp Factory Support.
Full Hycomp Factory Support
We stand behind our product 100%, which also means we stand behind our distributors and end-users. No matter what happens, we will do everything in our power to make sure that at the end of the day our customers can say they trust Hycomp to get the job done right. We offer our support in three main areas: Free Unlimited Technical Support, Factory Startup and Factory Service. …more
Hycomp Factory Startup
Two key questions often come up during a capital equipment purchase. “How many other unforeseen expenses are there going to be?” and “How long will it take to be up and running?”Hycomp Factory Startup eliminates these concerns and includes: an additional six months manufacturer warranty, efficient and worry-free startup, assurance that proper installation guidelines were followed and system training for end user technicians …more